C_FSM_2211 SAP Field Service Management Certification

Exam Details:

• Level: Associate
• Exam: 80 questions
• Delivery Methods:SAP Certification for Exam Preparation (PDF Format)

Description

C_FSM_2211 SAP Field Service Management Certification validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification. To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training.

Topic Areas included in C_FSM_2211 SAP Field Service Management Certification
Please see below the list of topics that may be covered within this certification and the courses that cover them. Its accuracy does not constitute a legitimate claim; SAP reserves the right to update the exam content (topics, items, weighting) at any time.

Smartforms > 12%

Outline the use cases of Smartforms and how to create and use them.

• FSM100 (SAP FSM 2211)

Mobile SAP Field Service Management application > 12%

Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call.

• FSM100 (SAP FSM 2211)

C_FSM_2211 Architecture and Administration > 12%> 12%

Know the main architectural components as well as the basic features of the administration module and where to access company settings, permission settings, and business rules.

• FSM100 (SAP FSM 2211)

Analytics and Reports 8% – 12%

Explain where to find analytic reports in SAP Field Service Management and how effectively use them for reporting purposes.

Master Data Management 8% – 12%

Explain all the components of Master Data Management and know how the data model is used within SAP Field Service Management.

C_FSM_2211 Administration: Permissions and Configurations 8% – 12%

Know the basic features of administartion modules and where to access company settings, business rules and permission settings.

• C4H520 (SAP FSM )

—– OR —–

• Video tutorials

Crowd Workforce < 8%

Explain the basic concept of Crowd service and the benefits it brings to SAP Field Service Management.

C_FSM_2211 Integrations < 8%

Explain the basic concepts of integration between SAP Field Service Management and other products and end-to-end process flow.

C_FSM_2211 SAP Field Services Management and SAP Service Cloud Master Data Management < 8%

Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.

C_FSM_2211 Customer Self Services via Core Now < 8%

Explain the entire end-to-end execution steps starting from consumer self-service, generating a service call, and executing it.

Business Rules < 8%

Know the advantages of using business rules and how to apply them for different use cases.

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