Description

• The “SAP Licensed Technology Associate : SAP Solution Manager (IT Support Management Configuration) SP8” accreditation exam verifies basic knowledge of IT Support Management configuration around the SAP Solution Manager release (SP8). This certificate proves that this candidate satisfies the requirements from the Technology specialist profile in this area, and can apply this knowledge practically under assistance of an experienced specialist.

Notes

• To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam as questions will test your ability to apply the knowledge you have gained in training. Besides the recommended education courses also practical experience is required and tested.
• You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAP system).
• Some language versions may not be available at Pearson VUE. Please check the available language versions >here.

Topic Areas

Please observe below the list of topics that may be covered within this accreditation and the courses that cover them. Its accuracy does not constitute a legitimate declare; SAP reserves the right to up-date the exam content (topics, items, weighting) anytime.

Basic Set up Methods > 12%

Describe how you can prepare the system and carry out the basic configuration intended for Incident Management and Change Demand Management using  the Guided Procedure.

• SM200 (SOLUTION MANAGER SP08)

Application Incident Management > 12%

Describe the Incident Management process. Clarify how you can create a request for change from incident, and how to create incidents with different interfaces.

• SM200 (SOLUTION MANAGER SP08)

IT Support Management Specific Customizing > 12%

Clarify the customization of IT Support Management through the meaning of transaction types, the process to adapt transaction types, and the customer specific customization options. Clarify how you can adapt a copy of transaction type for IT Support Management.

• SM200 (SOLUTION MANAGER SP08)

Modify Demand Management Processes > 12%

Clarify the concept of regular changes, urgent changes, defect corrections, administrational changes and general changes. Describe how you can create and approve requests intended for modify.

• SM200 (SOLUTION MANAGER SP08)

Grasp Data 8% : 12%

Clarify how you can create and maintain the grasp data needed for IT Support Management (Business Partner, Installed base components and organizational model).

• SM200 (SOLUTION MANAGER SP08)

CRM Web UI for IT Support Management < 8%

Summarize the functions from the CRM UI for IT Support Management, clarify how you can configure and personalize the CRM Web UI, and how to use categories to classify incidents and changes.

• SM200 (SOLUTION MANAGER SP08)

The Use of Projects in Modify Demand Management < 8%

Describe the phase structure of a  project cycle in Modify Demand Management, and how to create a servicing project and trigger Modify Demand Management for it.

• SM200 (SOLUTION MANAGER SP08)

Monitoring Application Incident Management and Change Demand Management < 8%

Clarify how you can keep track of Application Incident Management and Change Demand Management.

• SM200 (SOLUTION MANAGER SP08)